Read Carter Cleaning Company for chapters 8-10. Then respond to the CCC questions on p. 288 in your text (#9-37 and 9-38). An outstanding answer will take an integrative approach and will address the issues that are raised with appropriate selection and training as they relate to employee performance. That is, do not stop at developing an appraisal method for the workers. Instead, carry your answer forward 1) to explain how selection and training impact employee performance and 2) to explain how your appraisal methods address identified problems. Jennifer is working hard to get CCC’s HR function in good working order, and you can help her by developing a well justified appraisal system for CCC employees. An outstanding answer might include examples of forms or scripts or other ancillary materials to explain your appraisal methods. There is not a page maximum limit on this answer, but there is a page minimum of three pages of text.
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