Case 12: Business in Trouble Pass the Buck on Blame PAGES C-25,26
Please read Chapter 12 in your textbook followed by the Case Study on PAGES C-25.26 at the end of the textbook, Cases for Critical Thinking. My goal in this course is to bridge the gap from the academic world to the real world of business.
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The assignment includes the following:
- Read over all chapters within the module
- Read the assigned case study
- Expand on current events as it relates to the case study (cite reference)
- Answer the four case study questions (will require additional research)
- Present your recommendations and suggestions based on what you’ve learned from the module
- Project future outlook of case study
CASE STUDY QUESTIONS:
This case opened with the example of Borders and questioned the placement of blame for its performance failures. It may be easy to criticize executives for self-serving bias in such situations. But, how do you draw the line between blaming the environment correctly and incorrectly for problems, even the most devastating ones? What case can you make that what happened to Borders was really out of top management control?
Emotions are every- where, including the workplace. No doubt leaders should be good at deal- ing with emotions. But, can a concern for emotions reach the point where it gets in the way of making timely and performance-driven decisions? Are there any limits on emotional intelligence as an executive or team leader skill?
3. PROBLEM SOLVING
Fast food, sugary drinks . . . they’re under attack these days. But should the companies that make and sell them be blamed for societal problems with obesity and unhealthy habits? What about those who choose to consume them? Are lawsuits like the one filed against McDonald’s justified? If you were CEO of McDonald’s, Wendy’s, Coca-Cola, or PepsiCo, what would worry you about such issues? What steps could you take to manage perceptions of your company while still meeting customer demands for tasty drinks and fast foods?
4. FURTHER RESEARCH
Research examples of three recently failed companies— large or small—and examine their causes can reasons for failure. Look for quotes from company executives that might explain why the company failed. Check what outside observers and former employees have to say. How is self-serving bias at play in each situation and on the parts of the different observers? What lessons can be learned here on managing perceptions for better decision making?
google drive link: https://drive.google.com/file/d/1WlpToKoisLAlrbl67…