Clinical Quality vs Customer Service Quality
Research differences between clinical quality and customer service quality, specifically in an acute care setting.Begin by examining the following resource:
- Locate a hospital using the Medicare Hospital Compare website.
Finally, incorporate the following elements into your brochure:
- A general overview of the hospital (e.g., name, location, bed size, ownership, etc.)
- As assessment of the overall quality of customer service offered at the hospital (as evident by satisfaction ratings)
- As assessment of the overall quality of clinical care offered at the hospital (as evident by recent survey inspection results)
- The identification of appropriate techniques that you would use to improve quality of customer service offered at the hospital
- The identification of appropriate techniques that you would use to improve quality of clinical care at the hospital.
*You can select any hospital published on the Medicare Hospital Compare website that is in the 32065 (Orange Park) zip code.
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