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Clinical Quality vs Customer Service Quality

Research differences between clinical quality and customer service quality, specifically in an acute care setting.Begin by examining the following resource:

Finally, incorporate the following elements into your brochure:

  • A general overview of the hospital (e.g., name, location, bed size, ownership, etc.)
  • As assessment of the overall quality of customer service offered at the hospital (as evident by satisfaction ratings)
  • As assessment of the overall quality of clinical care offered at the hospital (as evident by recent survey inspection results)
  • The identification of appropriate techniques that you would use to improve quality of customer service offered at the hospital
  • The identification of appropriate techniques that you would use to improve quality of clinical care at the hospital.

*You can select any hospital published on the Medicare Hospital Compare website that is in the 32065 (Orange Park) zip code.

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References:

https://www.medicare.gov/hospitalcompare/search.html

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