it demand management
After reading Chapter 18 of James D. McKeen, Heather A. Smith, IT Strategy: Issues and Practices, Third Edition. Pearson, 2015, ISBN-13 978-0-13-354424-4. (Managing IT Demand) discuss what you believe is the biggest challenge at your organization in regards to Managing your IT Demand.
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Consider, healthcare organization that processes/ adjudicates medical or hospital claims