pareto chart
Create a Pareto chart based on the information in the following table. First, create a spreadsheet in Excel using the data in the table. List the most frequent customer problems first. Use the Excel template called pareto_chart.xls, attached here, and check your entries so your resulting chart looks similar to the one on Figure 8-7. If you need assistance creating the chart, search online resources on how to create Pareto charts using Excel or contact your instructor.
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Frequency/Week |
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Customer is on hold too long |
90 |
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Customer gets transferred to wrong area or cut off |
20 |
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Service rep cannot answer customer’s questions |
120 |
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Service rep does not follow through as promised |
40 |
