Read PPT and answer questions
There are 2 chapter, you need to read each PPT and answer the questions.
You don’t need to use APA format! Just answer the question!
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After reading Chapter Eleven, answer the following question:
- Discuss the four sources of conflict for boundary-spanning service workers.
After reading Chapter Twelve, answer the following question:
- Describe what an organization needs to do first to develop strategies for addressing customer involvement in service delivery.
