Answer 20 Multiple Choice Questions

Question 1

1.  

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   Strategic planning takes place at the top management level and is called _________.

   Answer

   organizational resources

   management process

   corporate-level strategy

   identifying opportunities

   business evaluation

4 points  

Question 2

1.  

   Benchmarking is a way companies ______________.

   Answer

   obtain a company’s history

   examine finances

   mark materials

   demonstrate aggressiveness

   share best methods between companies

4 points  

Question 3

1.  

   A hospitality industry CEMP is divided into seven major functions, one of which is ______________.

   Answer

   housekeeping

   kitchen

   guests

   vulnerability

   buildings

4 points  

Question 4

1.  

   Some of the important characteristics for good leadership are ________.

   Answer

   ability to give unquestioned orders

   integrity, judgment, and dependability

   using ideas from your peers

   dependence on others to give you answers

   neatness and appearance

4 points  

Question 5

1.  

   Operational planning, created for up to one year, includes seven steps of ____________.

   Answer

   goal accomplishment

   foreign business

   financial expenses

   evaluating the environment

   organizational management

4 points  

Question 6

1.  

   Being a hotel manager requires that one ________.

   Answer

   protect his/her area as a manager

   be flexible and indecisive

   not worry about losing employees

   gives employees authority, selecting only the best

   leaves the decision to upper management

4 points  

Question 7

1.  

   Most planning in larger businesses today is _________.

   Answer

   informal

   not written

   due to opportunity

   success oriented

   formal

4 points  

Question 8

1.  

   An environmental scanning and forecasting of a business may predict the ____________.

   Answer

   future revenues

   past success

   employees’ welfare

   owner’s investments

   managers’ skills

4 points  

Question 9

1.  

   The difference between leadership and management is that ________.

   Answer

   managers coordinate efforts

   managers provide a vision

   leadership is a formal process

   leaders work outside the system

   leaders control risks and people

4 points  

Question 10

1.  

   In the field of technology, a new trend in planning is ______________.

   Answer

   maintaining accurate information on a business level

   the optimal business model

   using the computer

   using any leftover food within 48 hours

   recording all food sale categories

Question 1

1.  

   The two main categories of food-and-beverage operations are _________ and _________.

   Answer

   commercial; industrial

   commercial sites; on-site facilities

   full-service; quick-service restaurants

   chains; franchises

4 points  

Question 2

1.  

   The main difference between public and private events is:

   Answer

   public events are by invitation only.

   public events take place in a park.

   public events are open to anyone while private events are for a select group of people.

   private events require payment.

4 points  

Question 3

1.  

   You visit a restaurant where you find wine lists, varied menus, full service, and celebrity chefs. What type of restaurant is this?

   Answer

   casual dining

   quick service

   fine dining

   limited service

4 points  

Question 4

1.  

   When and where did the first Olympic Games take place?

   Answer

   Athens in 776 BC

   Rome in 776 BC

   Athens in 1996

   Rome in 1996

4 points  

Question 5

1.  

   What is the name for recreation that takes place on state and federal lands and in city, state, or national parks?

   Answer

   commercial recreation

   public recreation

   mega-events

   hallmark events

4 points  

Question 6

1.  

   What are the two main types of recreation?

   Answer

   public and private

   high school and college

   commercial and public

   natural and commercial

4 points  

Question 7

1.  

   A type of restaurant that has more than one location with the same name under the same ownership is a _________.

   Answer

   franchise

   chain

   specialty restaurant

   quick-service restaurant

4 points  

Question 8

1.  

   According to the text, _________ is the fastest-growing segment of the hospitality industry.

   Answer

   casual-dining restaurants

   fine-dining restaurants

   quick-service restaurants

   cruise ships

4 points  

Question 9

1.  

   Jobs in the entertainment industry include _________.

   Answer

   talent agent, film director, and musician

   singer, box-office manager, and tour operator

   film producer, film director, and park ranger

   film producer, event director, and sports coordinator

4 points  

Question 10

1.  

   Which are the major categories used to classify leisure activities?

   Answer

   amateur and professional sports

   business and pleasure

   sports, recreation, events, and entertainment

   commercial and public