“Performance Measurement” Please respond to the following:
- Imagine you are managing the crowded, evening shift at one of the many locations of a national chain ice cream shop located in a popular strip mall at a beach resort. It is the middle of summer, the shop’s busiest season, and the electricity goes out during a storm. Describe what you think the SOP (Standard Operating Procedure) page in the company manual would look like for situations like this. List, describe, and rank the actions that you would take in order of importance, as your performance will be measured regarding your immediate actions.
- Assess the advantages and / or disadvantages of having more than one source of performance measurement within a company. Support your position with examples. Of the performance measurement sources you provided, select one that you believe your current or previous company could benefit from and explain why. Note the definition of multisource performance ratings on page 311 of Stewart & Brown and the attendant discussion on pages 311-312.
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