job application questions for a customer experience associate

I am needing the following questions researched and answered thoroughly:

• How could / should The Inside use SMS as part of customer service?
• What does a seamless returns experience look like?
• Should interior designers and “direct to consumer” (regular) customers get different levels of service and if so, what does that look like?
• How can The Inside streamline issues that involve FedEx/UPS?
• For CX (Customer Experience), what does success look like?

You will need the following link to learn more about the company: https://www.theinside.com/