Week 1 – MKT 625

Utilizing the REQUIRED text:

Schiffman, L. G., & Kanuk, L. L. (2010). Consumer behavior (10th
ed.). Upper Saddle River, NJ: Pearson.

Answer BOTH 1 & 2:

1. Marketing Concept

Define consumer behavior and discuss the underlying premise of consumer behavior, the
marketing concept. Why is consumer behavior rooted in the marketing
concept?  How does customer value and customer satisfaction play into the
marketing concept? Open the link below and review the customer service
facts.  Why is it important for a business to focus on customer value and
satisfaction?  Do you fall into any of these categories and if so, which
ones?  Explain why.

Customer service facts 

2. The Consumer Research Process 

 Use the Consumer research interactive learning object to deepen
  your understanding of the order of steps in the research process. 
 

  There are six steps in the consumer research process. Pick a product or
  service you have an interest in and question about. Describe the product
  or service, your question(s) and the research process to lay the
  foundation.  Walk through each of the six steps as it relates to your
  product or service, providing your analysis of each and what you would do
  specifically at each step and why. Which step was the most informative and
  why? Which step was the least informative and why?  Did the process
  help address your question (s)? Integrate and apply the concepts from the
  learning in your response.

 
  Examples:  

• Why was the Snuggy so successful and is
    there still a market for it?

• Do consumers prefer McDonalds or Burger
    King?

• Should we expand globally?